The Aisle Collectives is a digital service platform. We do not ship physical goods. This Delivery Policy explains how the services purchased through the Service are delivered to you.
1. Couple Premium Upgrade (LKR 3,000 One-Time)
Creating a Couple account is free and takes effect immediately on signup with full access to the core planner. The section below describes delivery of the paid Premium upgrade.
- Delivery method: digital. Premium features are unlocked on your account immediately on successful payment.
- Delivery time: instant (typically within 60 seconds of payment confirmation from PayPal).
- How you receive it: log in at theaislecollectives.com, the Premium-only tools (seating planner, advanced budget, PDF exports, unlimited saved vendors, unlimited vendor messaging, full guest list) will be available without limits or upgrade prompts. A confirmation email is also sent.
- If Premium does not activate: if payment was taken but Premium features are not active on your account within 30 minutes, email theaislecollectives@gmail.com with your order reference. We will either activate Premium manually or refund the charge in full.
2. Vendor Subscription (Monthly)
LKR 5,000 per month at the founding rate (the first 150 vendors), and LKR 8,500 per month after that.
- Free trial: Our first 20 Vendors get free full access until the 20th genuine vendor account is activated, then a 90-day free trial. Vendors 21 to 100 get a 90-day free trial, and Vendor 101 onwards a 30-day free trial, from the date the account is activated (see section 4.1 of the Terms). During the trial the listing is live and the Vendor can receive enquiries. No payment is needed during the free trial. If a Vendor chooses to subscribe before the trial ends, billing starts on the day they subscribe.
- Delivery method: digital. Your vendor listing goes live immediately on account activation and remains visible for the duration of your free trial, free access or paid subscription.
- Delivery time: instant on account activation for the trial, and instant on payment confirmation for each monthly renewal.
- How you receive it: log in to your vendor dashboard. listing status, enquiry inbox, calendar, and bundle tools are immediately accessible. A confirmation email is also sent.
3. Vendor Services (Booked Through the Platform)
When a Couple books a Vendor for their wedding (e.g. a photographer, a venue, a cake) through the Service, the Vendor delivers their service on the date, time, and location agreed in the booking. Payments for these services (deposits, milestones, and balances) are collected by the platform through PayHere, and the Vendor's share, minus a 2.5% platform commission, is paid to the Vendor's registered bank account within 7 to 14 business days of payment confirmation (see section 4.2 of our Terms & Conditions). Delivery is therefore:
- In person, on the event date: at the venue and time agreed between the Couple and the Vendor.
- Digital deliverables (where applicable): for photographers and videographers, final photos or edited videos are delivered by the Vendor according to the timeline stated on their listing, commonly 4 to 8 weeks after the event, unless otherwise agreed.
- Physical items (where applicable): a small number of Vendors (e.g. stationery, cake, florists) may deliver physical items to a venue or address agreed with the Couple. Delivery logistics are arranged directly between the Couple and the Vendor.
4. Failure to Deliver
If a Vendor fails to deliver the agreed service on the event day, or fails to deliver post-event digital items within the stated timeline, the Couple should first contact the Vendor directly. If unresolved, a dispute may be opened with us under section 3.3 of our Refund & Cancellation Policy.
5. Proof of Delivery
For platform services (Couple Premium upgrade, Vendor subscription), the payment confirmation email and your ability to use the unlocked features (Premium tools for Couples, the live listing and dashboard for Vendors) constitute proof of delivery. For booked services, a booking confirmation, messages in the platform chat, and the event itself serve as evidence of performance.
6. Service Areas
Our platform is available nationwide in Sri Lanka. Vendor service areas are listed on each Vendor's profile. Most operate in and around Colombo and the Western Province, with many covering resort destinations in the south and hill country.
7. Contact
Questions about delivery of a purchased service? Email theaislecollectives@gmail.com or visit our Contact page.
