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Last updated: 27 May 2026
These Terms & Conditions (“Terms”) govern your access to and use of The Aisle Collectives website and related services (the “Service”), operated by The Aisle Collectives (“we”, “us”, “our”). By creating an account or using the Service, you agree to be bound by these Terms.
The Aisle Collectives operates as a third-party mediator platform that connects engaged couples (“Couples”) with wedding service providers (“Vendors”) and facilitates bookings, messaging, and payments between them.
We are not a party to the underlying wedding service contract between a Couple and a Vendor. The Vendor is solely responsible for delivering the services they list, and the Couple is solely responsible for paying for and participating in those services as agreed.
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. Vendors must be registered to lawfully provide wedding services in Sri Lanka (or the relevant service location) and must comply with all applicable laws.
When a Couple books a Vendor through the Service, all booking payments (deposits, milestones, and balances) are collected by the platform through PayHere. A 2.5% service fee is added to the Couple's total at checkout. The platform collects the full payment and disburses the Vendor's share (minus a 2.5% platform commission) to the Vendor's registered bank account within 5–7 business days of payment confirmation.
All payments on the platform — including Couple Premium upgrades, Vendor subscriptions, and booking payments (deposits, milestones, and balances) — are processed through:
The platform does not store credit card numbers, CVVs, or banking credentials. All sensitive payment data is handled exclusively by PayHere under PCI-DSS Level 1 compliance.
Booking payments are collected by the platform into a designated merchant account. The Vendor's share — the booking amount minus the 2.5% platform commission — is disbursed to the Vendor's registered bank account within 5–7 business days of payment confirmation. Vendors must provide valid bank account details on their profile to receive payouts. The platform is not liable for delays caused by incorrect bank details or bank processing times.
All platform fees are quoted in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise. Each party is responsible for its own income tax obligations. Vendors are solely responsible for declaring and remitting taxes on income received from Couples for their services.
Refund eligibility is governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary: the Couple Premium one-time fee is non-refundable once paid (the 7-day free trial serves as the evaluation period), and Vendor monthly subscription fees are non-refundable for the current billing period on cancellation. Refund processing timelines may vary depending on see the Refund & Cancellation Policy for details.
Vendors agree to:
Couples agree to:
You retain ownership of content you post (vendor listings, photos, reviews, messages). By posting, you grant us a worldwide, non-exclusive, royalty-free licence to host, display, and distribute that content for the purpose of operating the Service.
You must not post content that:
Couples may leave reviews only for Vendors they have actually booked through the Service. Reviews must be honest and based on first-hand experience. We may remove reviews that appear to violate these Terms.
The Service, including its design, logos, and software, is owned by The Aisle Collective and protected by applicable intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works without our prior written consent.
The Service is provided “as is” and “as available”. We make no warranty that the Service will be uninterrupted, error-free, or that any Vendor's services will meet your expectations. We do not warrant the accuracy, quality, or legality of Vendor listings, although we vet Vendors before activation.
To the maximum extent permitted by law, The Aisle Collectives is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, or from any dispute between a Couple and a Vendor. Our aggregate liability for any claim relating to the Service is limited to the total fees you have paid to us in the 12 months preceding the claim.
Disputes between a Couple and a Vendor should first be raised directly between the parties. If unresolved, either party may escalate to us at support@theaislecollective.lk. We will review the facts in good faith and may issue a non-binding recommendation, but we are not obliged to resolve the dispute.
You may close your account at any time. We may suspend or terminate your account for breach of these Terms, fraud, abuse, or prolonged inactivity. On termination, outstanding fees remain payable; certain provisions (ownership, liability, dispute resolution) survive termination.
These Terms are governed by the laws of Sri Lanka. The courts of Colombo have exclusive jurisdiction over any dispute arising from these Terms or the Service, except that we may seek injunctive relief in any competent court.
We may update these Terms from time to time. Material changes will be notified by email or a prominent notice on the Service at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Email legal@theaislecollective.lk or visit our Contact page.