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Last updated: 6 June 2026
These Terms & Conditions (“Terms”) govern your access to and use of The Aisle Collectives website and related services (the “Service”), operated by The Aisle Collectives (“we”, “us”, “our”). By creating an account or using the Service, you agree to be bound by these Terms.
The Aisle Collectives operates as a third-party platform that connects engaged couples (“Couples”) with wedding service providers (“Vendors”) and facilitates bookings, messaging, and payments between them.
We are not a party to the underlying wedding service contract between a Couple and a Vendor. The Vendor is solely responsible for delivering the services they list, and the Couple is solely responsible for paying for and participating in those services as agreed. The platform's role is limited to facilitating connections, processing payments, and providing planning tools. We do not guarantee the quality, safety, legality, or timeliness of any Vendor's services.
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. Vendors must be registered to lawfully provide wedding services in Sri Lanka (or the relevant service location) and must comply with all applicable laws and regulations.
Accounts are personal to the individual or entity that registered them. You may not sell, transfer, assign, or share your account credentials with any other person. Couple accounts are intended exclusively for the registered couple's own wedding planning. If we detect that an account has been transferred to or is being used by a different individual or couple, we reserve the right to suspend or terminate the account without refund.
One month after the registered wedding date, Couple accounts are automatically transitioned to “archived” status. Archived accounts operate in read-only mode: you can view your booking history, messages, budget records, and guest list, but you will no longer have access to the vendor directory, seating planner, or other active planning tools. Only vendors you booked through the platform will remain visible on your archived account.
Archived accounts remain accessible for 12 months after the wedding date. After 12 months, account data is deleted or anonymised in accordance with our Privacy Policy, unless retention is required for legal, tax, or dispute resolution purposes.
If your Premium upgrade was purchased, it remains active until the account is archived. Premium does not carry over to a new account or a new wedding.
When a Couple books a Vendor through the Service, all booking payments (deposits, milestones, and balances) are collected by the platform through PayHere. A 2.5% service fee is added to the Couple's total at checkout. The platform collects the full payment and disburses the Vendor's share (minus a 2.5% platform commission) to the Vendor's registered bank account within 7 to 14 business days of payment confirmation.
All payments on the platform, including Couple Premium upgrades, Vendor subscriptions, and booking payments (deposits, milestones, and balances), are processed through PayHere, Sri Lanka's leading payment gateway, supporting Visa, Mastercard, and local bank transfers. All card data is handled directly by PayHere under PCI-DSS Level 1 compliance and is never stored on our servers. By making a payment through PayHere, you agree to PayHere's Terms & Conditions.
The platform does not store credit card numbers, CVVs, or banking credentials. All sensitive payment data is handled exclusively by PayHere under PCI-DSS Level 1 compliance.
Booking payments are collected by the platform into a designated merchant account. The Vendor's share (the booking amount minus the 2.5% platform commission) is disbursed to the Vendor's registered bank account within 7 to 14 business days of payment confirmation. Vendors must provide valid bank account details on their profile to receive payouts. The platform is not liable for delays caused by incorrect bank details or bank processing times.
All platform fees are quoted in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise. Each party is responsible for its own income tax obligations. Vendors are solely responsible for declaring and remitting taxes on income received from Couples for their services.
A booking is confirmed when the Couple completes the required deposit payment through the platform and the Vendor acknowledges the booking. Once confirmed, the booking is governed by the Vendor's own service terms, which are displayed on the Vendor's listing and confirmed at the point of booking.
If a Couple changes their wedding date, it is the Couple's responsibility to notify each booked Vendor through the platform's messaging system as soon as possible. Date changes are subject to each Vendor's own rescheduling and availability policies. The platform does not guarantee that Vendors will be available on a new date.
If a Vendor cannot accommodate the new date, the Couple may cancel the booking. Refund eligibility in this case is governed by the Vendor's cancellation terms (see section 5.3 and our Refund & Cancellation Policy).
Couples may update their wedding date on the platform at any time before the account is archived. However, repeated or unreasonable date changes that appear designed to extend account access or circumvent the archiving policy may result in account review and potential suspension.
Cancellation terms for bookings are set by each individual Vendor and are displayed on their listing. The platform facilitates the cancellation process and, where applicable, processes refunds in accordance with our Refund & Cancellation Policy. The platform does not override or modify a Vendor's cancellation terms.
Refund eligibility is governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary: the Couple Premium one-time fee is non-refundable once paid (the 7-day free trial serves as the evaluation period), and Vendor monthly subscription fees are non-refundable for the current billing period on cancellation. See the Refund & Cancellation Policy for full details including booking payment refunds.
Vendors agree to:
Couples agree to:
Couples may upload guest information (names, contact details, dietary preferences, table assignments) to the platform's planning tools. This guest data is owned by the Couple who entered it and is stored solely for the purpose of wedding planning within the Service. Guest data is not shared with Vendors, third parties, or used for marketing.
When a Couple account is archived, guest data remains accessible in read-only mode for the archive period. When the account is deleted or anonymised (12 months after the wedding date), all guest data is permanently deleted. Couples may request earlier deletion of guest data at any time by contacting theaislecollectives@gmail.com.
Couples are responsible for ensuring they have appropriate consent from their guests before uploading personal information to the platform.
You retain ownership of content you post (vendor listings, photos, reviews, messages). By posting, you grant us a worldwide, non-exclusive, royalty-free licence to host, display, and distribute that content for the purpose of operating the Service.
You must not post content that:
Couples may leave reviews only for Vendors they have actually booked through the Service. Reviews must be honest and based on first-hand experience. We may remove reviews that appear to violate these Terms. Vendors may not offer incentives in exchange for positive reviews or pressure Couples to modify or remove negative reviews.
The Service, including its design, logos, and software, is owned by The Aisle Collectives and protected by applicable intellectual property laws. You may not copy, modify, reverse-engineer, or create derivative works without our prior written consent.
We conduct basic verification of Vendors before activating their accounts on the platform. This verification may include checking business registration, identity documents, and portfolio materials. However, this verification is a preliminary check only and does not constitute a guarantee, endorsement, or warranty of any Vendor's qualifications, service quality, reliability, or suitability for your event. Couples should conduct their own due diligence, including reviewing portfolios, reading reviews, and communicating directly with Vendors before making a booking.
The Service is provided “as is” and “as available”. We make no warranty that the Service will be uninterrupted, error-free, or that any Vendor's services will meet your expectations. We do not warrant the accuracy, quality, legality, or timeliness of Vendor listings or services.
To the maximum extent permitted by law, The Aisle Collectives is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, or from any dispute between a Couple and a Vendor. This includes, without limitation, loss of profits, loss of data, emotional distress, or damages arising from a Vendor's failure to perform. Our aggregate liability for any claim relating to the Service is limited to the total fees you have paid to us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless The Aisle Collectives, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; or (d) any dispute between you and another user of the Service.
Disputes between a Couple and a Vendor should first be raised directly between the parties through the platform's messaging system. If unresolved within 7 days, either party may escalate to us at theaislecollectives@gmail.com.
Our role in disputes is limited. We may review evidence provided by both parties and issue a non-binding recommendation. Where the platform holds funds relevant to the dispute (such as undisbursed booking payments), we may withhold disbursement until the dispute is resolved or release funds based on our assessment of the evidence. However, we are not an arbitrator, mediator, insurer, or guarantor of any outcome. We are not obliged to resolve the dispute, and our recommendation is not legally binding on either party.
If either party is dissatisfied with our recommendation, they retain the right to pursue the matter through the courts of Colombo (see section 20).
Neither the platform, Couples, nor Vendors shall be held liable for failure to perform obligations under these Terms where such failure is caused by circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government orders, civil unrest, strikes, or infrastructure failures (“Force Majeure Events”).
In the event of a Force Majeure Event that prevents a wedding from taking place on the scheduled date, refund and rescheduling eligibility for booking payments is governed by each Vendor's own cancellation and rescheduling terms. The platform will facilitate communication between the parties and process any agreed refunds, but is not liable for losses caused by the Force Majeure Event itself.
The platform is not an insurance provider. Couples are encouraged to obtain appropriate wedding insurance to cover losses arising from unforeseen events.
You may close your account at any time. We may suspend or terminate your account for breach of these Terms, fraud, abuse, account sharing, or prolonged inactivity. On termination, outstanding fees remain payable; certain provisions (ownership, liability, indemnification, dispute resolution) survive termination.
Couple accounts are automatically archived one month after the registered wedding date (see section 3.3). Vendor accounts remain active as long as the subscription is current.
These Terms are governed by the laws of Sri Lanka. The courts of Colombo have exclusive jurisdiction over any dispute arising from these Terms or the Service, except that we may seek injunctive relief in any competent court.
We may update these Terms from time to time. Material changes will be notified by email or a prominent notice on the Service at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Email theaislecollectives@gmail.com or visit our Contact page.